Vinted lost or damaged parcel in Ireland: what to do

How much compensation can a Vinted seller get?

Vinted says sellers may be compensated for a lost or damaged parcel only if all of these apply:

• the parcel was sent with the Vinted-generated prepaid label
• the parcel was packed properly
• the shipping provider has confirmed the loss or damage

The amounts are set by each carrier under its own terms. Vinted starts the compensation process after the carrier confirms.

Figures copied from Vinted's compensation page on 10 November 2026. Vinted's page is the source of truth and the carriers' terms can change. Without the Vinted label, Vinted says to ask the carrier directly.

Vinted: Compensation for sellers when shipping with integrated labels

How long does the buyer have to report a problem?

Once Vinted notifies the buyer that the item should have been delivered, or that the order seems lost, the buyer has 2 days to press "Everything is OK" or "I have an issue". Orders from Pro sellers have 14 days instead. After pressing "I have an issue", Vinted asks both sides to try to agree first, then to contact Vinted if they need help.

• Standard seller: 2 days from Vinted's delivery or lost-order notice
• Pro seller: 14 days from the same notice
• Vinted holds the order while the issue is looked at

What if the parcel arrived damaged?

The buyer should press "I have an issue" inside the window and describe the damage. Vinted says it may cancel an order when the item was damaged in transit. It also says that if an item was not packed properly and gets damaged as a result, it may cancel the order and refund the buyer, so packing proof matters to the seller.

• Buyer: report it with "I have an issue" before the window closes
• Seller: keep the packing photo and proof of drop-off
• Compensation needs the carrier to confirm the damage

What if it says delivered but it isn't there?

Check the tracking in the Vinted conversation screen first, including whether the order went to a pick-up point rather than your address. An Post buyers get a PIN by SMS when a parcel reaches a pick-up point. If the parcel still can't be found, press "I have an issue" within the 2-day window (14 days for Pro sellers).

• Read the latest tracking event in the Vinted conversation
• Check the delivery option chosen at checkout
• Report it before the window closes; don't wait for the order to complete

Why is my Vinted tracking not updating?

Buyer and seller both see tracking in the Vinted conversation screen. For An Post orders, Vinted says to allow up to 48 hours after sending for tracking to appear. Delivery usually takes up to 5 to 7 business days. For other carriers, check your Vinted order instructions.

If tracking doesn't update automatically after drop-off, the seller should press "I confirm that I've sent this order". Vinted lists not doing so as a reason an order is cancelled automatically.

How to read An Post tracking

How to read Drop2Shop tracking

What proof should a seller keep?

Vinted asks sellers to keep proof of shipping until the order is completed. Keep:

• a copy of the shipping label
• the drop-off receipt or confirmation
• a photo of the parcel showing how it was packed
• the email confirmation, if you got one

Seller Mode keeps a private checklist for each sale in your own browser, including a proof-kept step.

Open Seller Mode

How long does a lost parcel claim take?

Vinted says investigating lost or damaged parcels can take several weeks. If you are compensated for a parcel treated as lost, ownership of the parcel and its contents, including any claim against the carrier, transfers to Vinted Go UAB; if it turns up later, the carrier hands it to Vinted Go UAB.

Vinted says ownership can also pass to Vinted Go UAB for parcels left uncollected after the holding period. See our guide to Vinted parcels that are returned or not collected.

Sources we checked

Checked on 10 November 2026. Postage.ie is independent and not affiliated with Vinted or any carrier. This is general guidance, not legal advice; follow your own Vinted order and contact Vinted for a decision on a claim.

• Vinted: Seller compensation
• Vinted: Buying basics
• Vinted: An Post shipping
• Vinted: Order was cancelled

How to post a Vinted parcel in Ireland

How long do I have to report a lost or damaged Vinted parcel?

Buyers have 2 days from Vinted's notice that the item should have been delivered, or that the order seems lost, to press "I have an issue". For orders from Pro sellers the window is 14 days.

What if Vinted tracking doesn't update after drop-off?

For An Post orders Vinted says to allow up to 48 hours after sending for tracking to appear. If tracking still doesn't update after drop-off, the seller should press "I confirm that I've sent this order", or the order can be cancelled automatically.

How much does Vinted compensate sellers for a lost parcel in Ireland?

It depends on the carrier. Vinted's compensation page, checked 10 November 2026, lists An Post within Ireland at up to €50 for a lost parcel and up to €350 for a damaged one. The full table by carrier is on this page.

Can I get compensation if I didn't use the Vinted label?

Not from Vinted. Vinted says that if you sent an order without the Vinted-generated label, you need to contact the shipping provider directly to ask about compensation.

How long does a Vinted lost parcel investigation take?

Vinted says investigating lost or damaged parcels can take several weeks, and compensation starts only after the shipping provider confirms the loss or damage.

What happens to a lost parcel after I'm compensated?

If you receive compensation for a parcel treated as lost, Vinted says ownership of the parcel and its contents, including claims against the carrier, transfers to Vinted Go UAB. If the parcel is found later, the carrier hands it to Vinted Go UAB.