An Post tracking guide

Find the correct number

Use the shipment identifier from the sender, receipt, order or official label confirmation. An order number or marketplace reference may not be the postal tracking number.

• Copy without spaces unless shown
• Check similar characters carefully
• Use only the official tracking site

Understand early events

Electronic information or label-created wording does not necessarily show physical handover. An acceptance or processing event is stronger evidence that the item entered the postal network.

• Label record: shipment data exists
• Acceptance: carrier receipt is recorded
• Processing: item moved through an operation

Allow for customs and handovers

International goods can pause for customs assessment or transfer to another postal operator. A gap does not by itself prove loss, and the destination operator may show later local scans.

• Check whether customs information is requested
• Follow official contact instructions
• Avoid duplicate claims while the item is within timeframe

Escalate with evidence

If the service timeframe has passed, the sender should gather the receipt, tracking number, posting date, destination and contents evidence before contacting An Post. Marketplace buyers should also keep the order dispute deadline in view.

• Screenshot relevant scan history
• Keep proof of value
• Use the official enquiry or platform process

How to get it right

1. Verify the identifier: Copy the postal tracking number from the receipt or shipment confirmation.
2. Check official tracking: Enter it on the An Post tracking page and note the latest dated event.
3. Compare the timeframe: Check the purchased service and destination before deciding it is delayed.
4. Prepare an enquiry: If eligible, gather posting, value and address evidence and use the official support route.

Official sources

Rules, availability and rates can change. Confirm the live details before buying postage.

• An Post Track & Trace
• An Post help and support

Why is my An Post tracking number not updating?

It may be awaiting physical acceptance, a processing scan, customs action or transfer. Check the official service timeframe before escalating.

Is an order number the same as a tracking number?

Usually not. Use the postal identifier supplied on the receipt, label or dispatch confirmation.

Can the recipient open an An Post enquiry?

Processes vary by service and route. Follow An Post's current help instructions; the sender often holds the posting contract and receipt.