If the buyer didn't collect your Vinted parcel or it couldn't be delivered, it should return to you within 25 business days, and Vinted begins processing the buyer's refund. Collect it quickly: carriers typically hold parcels for 2–15 calendar days. When it arrives, press “Mark as received” and Vinted cancels the order.
How to post a Vinted parcel in IrelandVinted says the carrier may return your parcel because:
The buyer may return it if the item was damaged in transit or upon delivery, or was significantly not as described.
You can track the parcel's return journey in the conversation screen with the buyer. Vinted says the parcel should return to you within 25 business days, excluding weekends and business holidays, and it begins processing a refund for the buyer shortly.
Carriers typically hold parcels for 2–15 calendar days. If you think you won't be able to collect it in time, contact the carrier. If you can't collect it yourself, consider asking a friend or family member for help.
If it's been more than 25 business days since the parcel shipped and you still haven't received the return, contact Vinted for help from its help page.
When the parcel arrives, press “Mark as received” in the conversation screen with the buyer. Once you confirm, Vinted cancels the order.
If the item was damaged during return shipping, follow Vinted's steps to request compensation. Vinted compensates sellers only if the parcel was sent with the Vinted-generated prepaid label, was packed properly, and the carrier has confirmed the loss or damage.
If the buyer is still interested in the item, you can relist it later so they can buy it again.
Vinted compensates sellers only when all three conditions are met: the Vinted-generated prepaid label was used, the parcel was packed properly, and the carrier has confirmed the loss or damage. Vinted starts the process after that confirmation. The limits are set by each carrier:
If you sent the order without the Vinted-generated label, contact the carrier directly about compensation. Investigations can take several weeks.
Vinted's help centre says that if your parcel is returned to a pick-up point and you don't collect it by the indicated deadline, you should contact the carrier to see if it's still available. If it remains uncollected after that deadline and any additional holding period from the carrier or Vinted, you agree to transfer ownership of the parcel and its contents to Vinted Go UAB, which may handle, sell, donate or dispose of them.
The same applies to a parcel treated as lost: if you request and receive compensation for it, its ownership and any claims against the carrier pass to Vinted Go UAB, and if it's found later the carrier hands it to Vinted Go UAB.
This is general guidance, not legal advice.
Vinted says packing your parcel properly reduces the chance that it is returned to you or damaged in transit. If the buyer wants to send back an item they did receive, that is a different process.
Postage.ie is independent and not affiliated with Vinted or any carrier.
Vinted can change these steps, so follow the instructions in your own order.
The carrier may return it to you. Vinted lists the buyer not collecting the parcel in time as one reason a parcel comes back. It should return within 25 business days, and Vinted begins processing the buyer's refund.
Vinted says within 25 business days, excluding weekends and business holidays. If more than 25 business days have passed since the parcel shipped and you still haven't received it, contact Vinted.
Vinted says carriers typically hold parcels for 2–15 calendar days. Collect it as soon as possible, and contact the carrier if you think you won't make it in time.
Press it in the conversation screen with the buyer when the returned parcel arrives. Once you confirm, Vinted cancels the order.
Yes. If the buyer is still interested, Vinted says you can relist the item later so they can buy it again.
Yes. Vinted begins processing a refund for the buyer shortly after the return starts. Once an order is cancelled the buyer is refunded, and how long that takes depends on the buyer's payment method.
Follow Vinted's compensation steps. Compensation needs the Vinted-generated prepaid label, proper packing and the carrier's confirmation of the loss or damage. Without the Vinted label, contact the carrier directly. Investigations can take several weeks.
If it's returned to a pick-up point and you miss the indicated deadline, contact the carrier to see if it's still available. If it stays uncollected after that deadline and any additional holding period, ownership of the parcel and its contents transfers to Vinted Go UAB. This is general guidance, not legal advice.