Significantly not as described (SNAD)
Purchases made with “Buy now” are covered by Vinted's Refund Policy, or by the Pro Refund Policy if you bought from a Pro seller. Vinted treats an item as SNAD when it doesn't match its listing description or photos, for example:
- wrong colour or incorrect size
- missing parts or accessories, or missing items from a bundle
- damage, such as stains, rips or breaks, not shown in the listing
- different main materials from the listing
- counterfeit
- any other visible flaw not shown in the listing
- functionality not as described
If you received the wrong item, report it the same way, with photos.
Doesn't fit or don't like it
Vinted does not treat these as SNAD:
- items you don't like or that don't fit you
- minor differences that don't affect the item's use or look
- normal wear and tear on an electronic device that was clearly shown in the listing
You can only return an item that doesn't fit if the seller agrees, or if you bought it from a Pro seller. If the seller agrees, you'll usually pay for return shipping and must send it within 5 business days of getting their return address.
If you didn't use “Buy now”, your purchase isn't protected, and any return or refund is between you and the seller.
1. Report the issue within 2 days
Press “I have an issue” in your order within 2 days of Vinted telling you the item should have been delivered. Include photos and details that show the problem, then press “Send to seller”. If you don't report it in time, or you press “Everything is OK”, the order completes and your payment goes to the seller.
2. Agree a solution with the seller
The seller can offer a partial refund and let you keep the item (not available for bundles), offer a full refund and let you keep it, or ask you to return it. If you can't agree or the seller isn't responding, you can ask Vinted to review the issue.
3. Choose a return option
If the seller asks for the item back, press “Return the order”. Depending on the order, you can use an integrated return option, get a Vinted-generated label or code, or arrange your own tracked return. The buyer pays for return shipping unless the seller offers to cover it. Once you confirm an option, you can't change it.
4. Pack it as you received it
Return everything in the same condition as you received it. Don't wash or use the item, and include all the original parcel contents, such as receipts, labels or dust bags.
5. Send it within 5 business days
You have 5 business days to send the parcel after the seller requests the return. If you don't send it in time, your refund request is closed and your payment is released to the seller. If you arranged your own tracked return, share the tracking number and photos of the packed item and the label with the seller.
6. Get your refund
Once the seller receives the parcel, they have 2 days to confirm that everything is OK. You're refunded after they confirm, or when the 2-day deadline passes.
What the refund includes
When you return an item, your refund includes:
- the price of the returned item or items
- the Vinted fee for the returned item or items
- the initial shipping fee you paid for the order
Offers, discounts and vouchers used for the purchase are deducted proportionally. If you kept part of the order, Vinted recalculates its fee on the items you kept and refunds the difference. If you paid for return shipping, that cost is deducted from your refund; if the return is lost or damaged but was packed properly, you aren't charged for it.
Buying from a Pro seller: 14-day withdrawal
If you buy from a Pro seller as a standard member, you can return an item for any reason under the right of withdrawal, unless the item is excluded from that right. Some items are excluded; check the Vinted Pro Terms.
- Request it within 14 days of receiving the item, or of Vinted telling you it should have been delivered or appears lost.
- Press “I have an issue” so the order is suspended and your payment stays protected. If you contact the seller directly instead, Vinted isn't notified.
- After requesting, you have another 14 days to send the item back.
- The Pro seller chooses who pays for return shipping, but you can discuss it with them.
- If you paid for integrated return shipping, that cost is deducted from your refund. If the seller covered it, you get a full refund.
This is general guidance, not legal advice.
Why Vinted orders cancel automatically
Vinted cancels an order automatically if the seller:
- doesn't download the shipping label within 5 business days
- doesn't send the item within 5 business days
- sends it with a different shipping method from the one the buyer chose
- doesn't press “I confirm that I've sent this order” when tracking doesn't update after drop-off
The cancellation may not happen immediately after the deadline. Once the order is cancelled, the buyer is refunded; how long that takes depends on their payment method.
Cancelling as a buyer or seller
If the automatic cancellation doesn't happen straight after a missed deadline, both the buyer and the seller can cancel the order manually, and the seller can then relist the item.
Sellers who can't get a working label should tell the buyer before cancelling. Vinted says this helps you avoid automatic negative feedback. Then ask the buyer to place a new order.
Vinted parcel returned or not collected
Vinted lost parcel guide for Ireland
Sources we checked
Postage.ie is independent and not affiliated with Vinted or any carrier.
Vinted can change these rules, so follow the instructions in your own order.
Can I return a Vinted item that doesn't fit?
Only if the seller agrees to accept the return, or you bought it from a Pro seller. An item that doesn't fit or that you don't like isn't significantly not as described. If the seller agrees, you'll usually pay for return shipping and must send the parcel within 5 business days of getting their return address.
Who pays return postage on Vinted?
The buyer pays for return shipping, unless the seller offers to cover it, for example by providing a Vinted-generated return label. If you pay for return shipping, that cost is deducted from your refund. With a Pro seller, the seller chooses who pays, but you can discuss it with them.
How long do I have to send a Vinted return?
5 business days after the seller requests the return. If you don't send it in time, your refund request is closed and your payment is released to the seller. For a Pro seller, you have another 14 days to send it after you request the return.
What does a Vinted refund include?
For a returned item: the item price, the Vinted fee for that item and the initial shipping fee you paid. Any offers, discounts or vouchers are deducted proportionally. If you kept part of the order, Vinted recalculates the fee on the items you kept and refunds the difference.
I received the wrong item. What should I do?
Vinted treats an item that doesn't match its listing description or photos as significantly not as described, including a wrong colour or incorrect size. Press “I have an issue” within 2 days of the delivery notice and add photos showing the difference. Vinted's shipping page also says to go to your order conversation screen, press ⓘ in the top-right corner, select “Help”, choose the relevant problem, and attach proof of purchase.
Can I return an item bought from a Vinted Pro seller?
Yes, for any reason, under the right of withdrawal within 14 days of receiving it, unless the item is excluded from that right. Request it through “I have an issue” to keep your payment protected. This is general guidance, not legal advice.
Why was my Vinted order cancelled automatically?
Usually because the seller didn't download the label or send the item within 5 business days, sent it with a different shipping method from the one the buyer chose, or didn't press “I confirm that I've sent this order” when tracking didn't update. The buyer is refunded.
How do I cancel a Vinted order without negative feedback?
If you're a seller with a label or shipping problem you can't fix, tell the buyer before you cancel, which Vinted says helps you avoid automatic negative feedback, and ask them to place a new order. If an automatic cancellation doesn't happen straight after a missed deadline, the buyer or the seller can cancel manually.